Talk:RARG:2008 ResNet Survey Draft

From ResNetWiki

[edit] Comments from last survey

• Nice work! I noticed there were no options for 0 on a couple of the numeric-answer questions. That's my only criticism, you covered everything really well.
• It is not firefox friendly in some fields. It kept changing the font size when I was trying to use the shift key on some Other fields.
• I would like to see a bar at the bottom that shows how far I've been and how many more questions to go.
• Some of the wording of the questions was a little confusing.
• Very nicely done
• Q30 and 31 should include an other since the values presented were fairly low (100MB/s is less than 10% of our total campus bandwidth not including I2 or research only networks). Q12 and 13 need a 0% option since you may not have students that solely support or only students that partially support the ResNet network.
• Easy to Use
• There are several questions that I would have answered 'We currently provide this service but are planning not to in the future' had it been an option. There were several others that could have been answered 'N/A'.
• Survey was extremely long. Next time, be brief. One section that gave multiple choices failed to provide the option 'we offer but do not charge' so this data will be incorrect.
• Creating a printable version so that you can print and reviewing this survey with your coworkers who may have more knowledge of different questions.
• good survey
• I will be very interested to see what the overall results are. The survey questions were in general very relevant to our institution.
• nicely done.
• Good survey
• This is far too long
• Mostly great- a few terms should be defined for more accurate replies (active/passive monitoring)
• The survey was terrific. Thanks!
• #7, which I don't remember after so many questions what it asked, was confusing. I think it was about what support we provide to students. We're in more of a gray area than the survey seemed to allow me to say. If a student has problems with their network connection, we'll go test and fix the jack or port. Beyond that, they can come to a self-help clinic at which we'll provide guidance and advice, whether for installing and configuring software or guessing that it's a hardware issue and refering them to the manufacturer. If the self-help clinic isn't enough, they can go to a local vendor for service. We provide unlimited phone support through the help desk for applications and other support.
• Q13: needs a zero answer, I answered 1-5 but should be zero Q54: I'm not sure what the first two options across the top mean: isn't 'included in technology fee' the same as a 'one time per semester charge for the service'. For data and NIC installs, I answered 'one time charge' because the residence hall tech fee includes these services. For the entertainment service, I answered 'yes within the next year' because central IT is in process of negotiations now, although that may fall through
• Survey Monkey works well! Other areas of interest for future surveys: gaming, rate of compensation for RCA's, VOIP, terminal services.
• It would be helpful to display the respondants progress via a completion bar or percentage during the survey
• It was long.
• State what percent of the survey is complete at each page, or at least page numbers - page 3 of 20.
• I didn't know survey was this long when I started. Probably for the best, since I'm not sure I would have done it.
• When compiling results, would be helpful to have them tabulated by SIZE of ResNet (# of students served) so institutions of comparable size can compare themselves.
• none at this time
• Housing is used as the only option (except one which only has Residence Life) thoughout the survey until the question of 'where do you work.' Then we are given both housing and Residence Life as options.
• Well needed
• It does not work in Firefox 1.0.1 :(
• Should have been done on an SSL site. Questions were biased toward seperate ResNet support teams.
• There were a few questions that were missing applicable answers or made assumptions that should not have been made. Can't remember any of the latter (unfortunately, they're the ones that will skew the results). An example of the former: we have a 10MB internet connection...there was no appropriate answer. Don't beat yourself up. Surveys are hard to do!
• For the survey, a method to navigate directly to a particular question would be helpful. The PDF summary of all questions was very helpful.
• nonrequired questions should have answers that can be 'deselected.' some did not. also, it would be nice to be able to jump to any point in the survey to change some answers. i didn't find any way of doing this. otherwise, great job. seems like a cool system.
• Only suggestion for future surveys of this length is some sort of indicator of the length. Perhaps a graphic indicator of question you are on compared against the total number of questions in the survey. And perhaps a means by which to convert one's survey responses into a PDF for their internal use.
• there was one question that didn't allow me to answer correctly (so I left it blank). something about the number of student staff that are hired to do non-ResNet type tasks. options started at 1-5, and worked their way up. needed to be able to answer 0.
• would have been nice to know how many questions it contained up front
• Although it was long most of the questions did not take a lot of research to find the answers.
• None
• Good survey - as surveys go. There are a few questions where a 'not applicable' response, perhaps with a place for comment, would have allowed me to give a more precise answer.
• Nice and clear. A lot of questions, but not sure if you can cut it down.
• good survey.... would be useful to provide status on total number of questions
• none
• Very well done, ease of use appreciated.
• Way too long.....
• It was hard to change some answers (e.g., the 73 and 74 set) but I figured how to get it done!
• layout and flow was very good.
• If institutions charge a fee for Resnet access, it would be nice to know the range. It wasn't easy to indicate that a service was provided within the Resnet access fee. The answers almost implied that there are separate fees for each service (installing OSs,etc)
• PLEASE improve navigation - moving from one part of the survey to another is painful.
• It would have been helpful to have a progess meter to gauge how long it was going to be.
• Well organized and nicely done despite the difficult task of creating a set of holes for many odd shaped pegs.
• Would have been good to know where I was in the survey, and to have been able to exit the survey and restart where I left off.
• This is one of the easiest survey's I have ever filled out on line. It is clear, readable, and understandable.
• Overall excellent. I felt that the emphasis of our residential computing program on education and the uses of technology in the residences to support learning, coursework, community building, and residential life outside the classroom were somewhat underrepresented in the survey.
• Thank you very much for all the hard work of putting it together and reviewing its results!
• It was extremely long and time consuming. The questions were verbose, and a couple of them were confusing. I completed the survey because this information can be invaluable as we develop technical services for students. But if I had the least bit of doubt about the project intentions and value, I would have wished you luck and not taken the survey.

[edit] Quick analysis and reactions

• "It's too long" We're working to make it as short as possible while collecting the necessary data.
• "You left out 0 as a response option" Yup, we dropped the ball on that one. Changing those response options to allow entry of any number will solve that problem (and give us better data analysis options).
• "Wanted to know how far along we were in the survey" We'll look for this in the tools we have available this time around.
• "Firefox had problems" Same as above.

The only response that really bothers me is the accusation that the survey "[was] biased toward seperate ResNet support teams." That charge may be true. I think we worked hard to try to recognize and eliminate that bias but it may still be there. I would guess that the since the attendees of the ResNet Symposium are often separate ResNet support teams (another guess on my part), that has colored our viewpoints. --Kguidry 11:15, 11 November 2007 (EST)