RARG:2008 ResNet Survey:Staffing

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The number of persons employed to support the residential computer network varies considerably. Many of our staffs fulfill other duties in addition to their residential computer network support role. Many institutions also employ student workers. How is your ResNet staffed? Please note that all questions in this section pertain only to those staff members who support the residential computer network, regardless of which department, division, or group in which those staff work.

9. How many full-time equivalent (FTE) staff provide direct support to your campus residential computer network and its users? Please use fractions if necessary.


10. To whom do the full-time employees report? (Check all that apply)

  • IT (Central IT, Networking, Security, etc.)
  • Student Affairs (Housing, Residence Life, etc.)
  • Outside entity not affiliated with your institution
  • Other (please specify)


(Required) 11 Does your institution employ students to support the campus residential computer network?

  • Yes
  • No
  • Not sure


12. How many students have some responsibility for residential network support, but are not employed solely to support the residential computer network? For example, please include general help desk staff who also support students but do not include RCCs or ResNet Technicians. Do not count extra students hired during the beginning of the semester for temporary assistance.


13. How many students are employed whose sole responsibility is support for the campus residential computer network (i.e. only include RCCs, ResNet Technicians, etc.). Do not count extra students hired during the beginning of the semester for temporary assistance.


14. To whom do student employees report? (Check all that apply)

  • IT (Central IT, Networking, Security, etc.)
  • Student Affairs (Housing, Residence Life, etc.)
  • Outside entity not affiliated with your institution
  • Other (please specify)


15. For what tasks are student employees hired to perform? (Check all that apply)

  • Application development
  • Develop documentation or marketing materials
  • General computer or application training
  • In-office or -classroom desktop support for faculty or staff
  • In-room user support for residents that is directly related to use of the residential computer network
  • Other in-room user support for residents
  • Maintain or assist in maintaining the physical infrastructure of the residential computer network (physical cabling, switches, etc)
  • Manage or help manage the logical infrastructure of the residential computer network (configuring switches or routers, administering servers, packetshaping, etc)
  • Telephone support for faculty or staff
  • Telephone support for students that is directly related to use of the residential computer network
  • Other telephone support for students
  • "Walk up" support for students that is directly related to use of the residential computer network
  • Other “walk up” support for students
  • "Walk up" support for faculty or staff
  • Other (please specify)


16. How are student employees compensated? (Check all that apply)

  • Academic credit
  • Free or discounted board
  • Free or discount room
  • Hourly wage
  • Set wage (salary)
  • Not sure
  • Other (please specify)


(Required) 17. Are additional students hired or reassigned during the beginning of the semester for temporary assistance to provide direct support of the residential computer network and its users?

  • Yes, additional students are temporarily hired during the beginning of the semester
  • Yes, additional students are temporarily reassigned during the beginning of the semester
  • Yes, additional students are both temporarily hired and reassigned during the beginning of the semester
  • No additional students are temporarily employed during the beginning of the semester
  • Not sure


18. Are all of these additional students affiliated with your institution?

  • Yes, they are all affiliated with my institution
  • No, they are not all affiliated with my institution
  • Other (please specify)


(Required) 19. Are additional full-time staff hired or reassigned during the beginning of the semester for temporary assistance to provide direct support of the residential computer network and its users?

  • Yes, additional full-time staff are temporarily hired during the beginning of the semester
  • Yes, additional full-time staff are temporarily reassigned during the beginning of the semester
  • Yes, additional full-time staff are both temporarily hired and reassigned during the beginning of the semester
  • No additional staff are temporarily employed during the beginning of the semester
  • Other (please specify)


20. Are all of these additional staff affiliated with your institution?

  • Yes, they are all affiliated with my institution
  • No, they are not all affiliated with my institution
  • Other (please specify)
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