ResNet Symposium 2009
Distance Training Strategy for World-class Support
| Presenter(s): | Mark Lowe |
| Date and Time: | Sunday, June 28, 10:30am - 11:30am |
| Location: | Stewart Hall 108 |
| Description: | The UITS Support Center at Indiana University has over 80 support analysts in 3 different locations providing 24x7 IT support. Learn how the Support Center has developed a comprehensive program that offers training with consistency and flexibility for its staff using a distance education model. |
Files: |
Presentation (PPTX) |
| Video: |
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