ResNet 2007

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Schedule

Please see changes and corrections below

Friday June 22

8:00 AM - 10:00 AM	Breakfast for early committee arrivals (Café Ventanas)

9:00 AM - 12:00 PM	Steering Committee Meeting (location TBA)

12:00 PM - 1:00 PM	Lunch (Café Ventanas)

3:30 PM – 5:00 PM	Program Committee Meeting (location TBA)

5:00 PM - 6:00 PM	PDS Faculty Meeting (Price Center, Gallery A)

6:00 PM - 8:00 PM	Dinner (Institute of Americas - Plaza)

Saturday June 23

7:00 AM - 8:30 AM	Breakfast (Institute of Americas - Plaza)

8:30 AM - 11:30 AM	Professional Development Morning Sessions
	Session A: Passport to ResNet - Instructor(s): Lowell Furman, Indiana State University, with ResNet 2007 Theme guides (Price Center, Gallery A)
	Session B: Creating Clear, Concise Documentation - Instructor(s): Andrea Daley, Tufts University, and Eileen Silva, UCSD (Price Center, Gallery B)
	Session C: Teambuilding and Icebreakers- Instructor(s): David V. Ecker, Stony Brook University (Price Center, Davis/Riverside)
	Session D: Social Networking and Student Life - Instructor(s): Kevin Guidry, Sewanee: The University of the South (ERC Computer Lab)

10:00 AM -10:30 AM	Break (Price Center, Sungod Lounge)

11:30 AM - 12:30 PM	Lunch (Price Center, Sungod Lounge)

12:30 PM - 3:30 PM	Professional Development Afternoon Sessions
	Session F: Help Desk Best Practices - Instructor(s): Loriann Higashi, Yale University (Price Center, Davis/Riverside)
	Session G: Managing a Student Staff - Instructor(s): Kathryn Engelhardt, Columbia University (Price Center, Gallery A)
	Session H: Hands on Forensics/Incident Handling - Instructor(s): Brandon Enright/Gabe Lawrence UCSD (Solis Hall, 105)
	Session I: Copyright, Colleges, and the DMCA - Instructor(s): Jim Gibson, Director of the Intellectual Property Institute and Associate Professor, University of Richmond School of Law (Price Center, Gallery B)

2:00 PM - 2:30 PM	Break (Price Center, Sungod Lounge)

4:30 PM - 5:30 PM	Presenters Prep Meeting (IR/PS - Robinson Auditorium)

5:30 PM - 6:30 PM	NewComers Reception (Institute of Americas - Plaza)

6:00 PM - 9:00 PM	Opening Reception and Dinner (Institute of the Americas - Plaza)

Sunday, June 24
7:00 AM - 8:30 AM	Breakfast (Café Ventanas)

7:30 AM - 8:30 AM	Birds of a Feather 1 See BOF Link (Café Ventanas)

9:00 AM - 10:30 AM	Opening Remarks and Keynote Address by Jim Gibson, Director of Intellectual Property, University of Richmond School of Law (Institute of the Americas - Hojel Hall)

10:30 AM - 11:00 AM	Break (Institute of the Americas - Plaza)

11:00 AM - 12:00 PM	Presentation Session 1 click for more details
	Session 1a: Running a ResNet, For New Providers - Presenter(s): Lowell Furman, Indiana University Theme: ResNet Operations (IR/PS - Gardner)
	Session 1b: Multimedia Mania: Lessons in Learning Spaces - Presenter(s): Carol Anderer; Lisa Elias; Jean Neff, University of Delaware Theme: Education and Learning Technologies (IR/PS - 3201)
	Session 1c: Deploying CCA in Administrative Departments - Presenter(s): Michael Grinnell, American University Theme: Security and Policies (IR/PS - Robinson Auditorium)
	Session 1d: Are Handheld Devices, SmartPhones, and Game Systems Having an Impact on Your Campus? - Presenter(s): Chester Andrews II, Oberlin College Theme: Future of ResNet (Institute of Americas - Hojel Hall)
	Session 1e: Knowledge Management 2.0 - Presenter(s): Jon Wright, Purdue University Theme: Cool Tools (IR/PS - 3202)

12:00 PM - 1:30 PM	Lunch (Institute of the Americas - Plaza)

12:30 PM - 1:30 PM	Birds of a Feather 2
	BOF 2a: Customer Service vs. Education - Presenter(s): Matt Simmons and Jeff Wright, University of Michigan Theme: Education and Learning Technologies (IR/PS - 3201)
	BOF 2b: Hacking CCA - Presenter(s): Michael Grinnell, American University Theme: Cool Tools (IR/PS - Robinson Auditorium)
	See BOF Link

1:30 PM - 2:30 PM	Presentation Session 2 click for more details
	Session 2a: Funny Videos and More: Computer Policy Orientation Doesn't Have to be Lame - Presenter(s): Dedra Chamberlin, Anna Blankinship and Jeremy Weinstien, UC Berkeley Theme: Education and Learning Technologies (Institute of Americas - Hojel Hall)
	Session 2b: Hardware or the Highway - Presenter(s): Jon Wright, Syracuse University Theme: ResNet Operations (IR/PS - 3202)
	Session 2c: Imaging Improvements - Presenter(s) - Andrew Babb and Russ Sharp, Denison University Theme: Cool Tools (IR/PS - 3201)
	Session 2d: Are You An Exceptional Manager? Do You Want To Be? - Presenter(s): David V. Ecker, Stony Brook University Theme: Leadership and Management (IR/PS - Robinson Auditorium)
	Session 2e: Veni Vide Vista... I Came, I Saw... I Supported! - Presenter(s): Kara L. Bilotta, Tufts University Theme: ResNet Operations (IR/PS - Gardner)
2:30 PM - 3:00 PM	Break (Institute of the Americas - Plaza)

3:00 PM - 4:30 PM	Presentation Session 3 click for more details
	Session 3a: WLAN Security Presentation and Discussion, Presenter(s): Stan Brooks, Emory University Theme: Security and Policy (Institute of the Americas - Hojel Hall)
	Session 3b: Advanced Windows Malware Removal - Presenter(s): Brandon Enright, UC San Diego Theme: Security and Policy (IR/PS - 3201)
	Session 3c: Beyond the Supervizin' - Working WITH your student staff - Presenter(s): Rene’ Molineaux, Siena College; Jacqueline Irwin, Ball State University; Minh Vuong, Yale University; Todd Thomas, University of Northern Iowa Theme: ResNet Operations (IR/PS - Gardner)
	Session 3d: EDUCAUSE Center for Applied Research and ResNet Applied Research Group (RARG) Security Survey Results Presenter(s): David Futey, RARG; Rodney Petersen, EDUCAUSE; Clifton Pee, Azusa Pacific University; Kevin Guidry, Sewanee: The University of the South Theme: Security and Policy (IR/PS - 3202)
	Session 3e: ITIL: Why your IT Organization Should Care Presenter(s): Wendy Shih, Kent State University Theme: Leadership and Management (IR/PS - Robinson Auditorium)

4:30 PM - 5:30 PM	Birds of a Feather 3
	BOF 3a: Privacy and Security Awareness: How do we influence student behavior? - Presenter(s): Rodney Petersen, EDUCAUSE Theme: Security and Policy (IR/PS - Robinson Auditorium)
	See BOF Link
6:00 PM - 8:00 PM	Dinner (Institute of the Americas - Plaza)
8:00 PM - 9:00 PM	ResNet Jeopardy (IR/PS - Robinson Auditorium)
9:00 PM - 10:00 PM	ResNet Geek Olympics (IR/PS - Weaver)
Monday, June 25
7:00 AM - 8:30 AM	Breakfast (Institute of the Americas - Plaza)

7:30 AM - 8:30 AM	Birds of a Feather 4 See BOF Link

9:00 AM - 10:00 AM	Presentation Session 4 click for more details
	Session 4a: Technology Instruction Program for Students, Episode II: The Evolution of the Applications Help Desk - Presenter(s): Raphael Web, SUNY Oneonta Theme: Education and Learning Technologies (IR/PS - Gardner)
	Session 4b: Hiring Good People for ResNet Support Presenter(s): Sean Thomas, Embry-Riddle Aeronautical University Theme: Leadership and Management (IR/PS -3201)
	Session 4c: Traffic Shaping & Quotas at Gigabit Speeds w/Cisco's New SCE - Presenter(s): Chris Giem, Chris White and Karl Vollmer, Oregon State University Theme: Cool Tools (IR/PS -Robinson Auditorium)
	Session 4d: Cross University Open-source Software Collaboration - Presenter(s): Ian Tegebo and Jeff Kreutzen, UC Berkeley Theme: Future of ResNet (Institute of the Americas - Hojel Hall)
	Session 4e: The Consultant Portal - Presenter(s): Matthew Walker, Pomona College Theme: Cool Tools (IR/PS - 3202)

10:00 AM - 10:30 AM	Break (Institute of the Americas - Plaza)

10:15 AM - 11:00 AM	Birds of a Feather 5 Future of the ResNet Organization BOF-2007 ResNet Steering Committee (IR/PS - Robinson Auditorium)

11:00 AM - 12:00 PM	Presentation Session 5 click for more details
	Session 5a: Matrix Teams - Using The Matrix to Provide Better Support to Your Students - Presenter(s): Thomas Rees, University of Arizona Theme: Leadership and Management (Institute of Americas - Hojel Hall)
	Session 5b: RARG: Then and Now: A ResNet Retrospective - Presenter(s): Carol Anderer, University of Delaware; Dave Futey, ResNet Steering Committee; Kevin Guidry, Sewanee: The University of the South; Clifton Pee, Azusa Pacific University; Erica Spencer, Baylor University Theme: Future of ResNet (IR/PS - Robinson Auditorium)
	Session 5c: Keep the Customer in Customer Service - Presenter(s): Ann Hall, The University of Memphis Theme: ResNet Operations (IR/PS 3201)
	Session 5d: The “E” in ResNET is for EDUCATION - Presenter(s): Jeremy Buenviaje, Chris Williams, and Paul Kamen, UNC Chapel Hill Theme: Education and Learning Technologies (IR/PS - Gardner)
	Session 5e: How to Easily Customize Windows Install and Troubleshooting CDs - Presenter(s): Minh Vuong, Yale Theme: Cool Tools (IR/PS - 3202)

12:00 PM - 1:00 PM	T-shirt Exchange and Lunch (Institute of Americas - Plaza)

1:00 PM - End of Day	Free Afternoon/Evening
1:30 PM	Buses depart for afternoon activities (location TBA)
Tuesday, June 26

7:00 AM - 8:30 AM	Breakfast (Institute of the Americas - Plaza)

7:30 AM - 8:30 AM	Birds of a Feather 6 See BOF Link

9:00 AM - 10:00 AM	Presentation Session 6 click for more details
	Session 6a: Getting ResNet Done at WKU - Presenter(s): James Kennedy, Western Kentucky University Theme: ResNet Operations (IR/PS - Gardner)
	Session 6b: Cyber Law and Policy: An Update from Washington - Presenter(s): Rodney Petersen, EDUCAUSE Theme: Security and Policy (IR/PS - Robinson Auditorium)
	Session 6c: Network Administration, Policy and Doing the Right Thing - Presenter(s): Matt Simmons and Jeff Wright, University of Michigan; Michael Feduccia, Louisiana State University; Michael Grinnell, American University; Adam Brock, Baylor University Theme: Leadership and Management (Institute of Americas -Hojel Hall)
	Session 6d: Tools for the Masses: Google Apps - Presenter(s): Megan Westerby, Barnard College Theme: Cool Tools (IR/PS - 3201)
10:00 AM - 10:30 AM	Break (Institute of the Americas - Plaza)

10:30 AM - 11:30 AM	Presentation Session 7 click for more details
	Session 7a: Effective Customer Service: From Beginning to End - Presenter(s): Jason Stein, Montana State University Theme: ResNet Operations (Institute of Americas - Hojel Hall)
	Session 7b: The Evolution of a ResNet Program - Presenter(s): Dave Futey, RARG Theme: Future of ResNet (IR/PS - 3201)
	Session 7c: Managing Large-Scale WLAN deployments using a Centralized WLAN Infrastructure - Presenter(s): Stan Brooks, Emory University Theme: ResNet Operations (IR/PS - Gardner)
	Session 7d: Once you let them connect, how do you make sure they are behaving? - Presenter(s): Joseph Karam, Hamilton College Theme: Security and Policy (IR/PS - Robinson Auditorium)
	Session 7e:Going Virtual: Self-Help Tools and a Virtual Lab at LSU - Presenter(s): Dee Childs and Mike Smith, Louisiana State University Theme: Cool Tools (IR/PS - 3202)

11:30 PM - 12:30 PM	Birds of a Feather 7
	BOF 7a: 2008 Program Committee BOF - Presenter(s): Carrie Levow, 2008 Program Committee Chair (IR/PS - Robinson Auditorium)
	BOF 7b: Exploring a Possible ResNet Software Consortium -Presenter(s): Ian Tegebo and Jeff Kreutzen, UC Berkeley (IR/PS - 3201) See BOF Link
12:30 PM - 3:30 PM	Lunch, Vendor Fair, and Doc Fair (Institute of Americas)

1:00 PM - 2:45 PM	Vendor Presentations (Pick up schedule at Vendor Fair)

3:30 PM - 4:00 PM	Vendor Raffle (Institute of the Americas - Hojel Hall)

4:00 PM - 5:00 PM	Closing Ceremony (Institute of the Americas - Hojel Hall)

5:40 PM	Buses Depart for Sea World (location TBA)

6:00 PM - 10:00 PM	Picnic at Sea World. Enjoy the fireworks and shows!
10:00 PM	Buses start to depart for UCSD - until 11:30 PM
Wednesday, June 27
7:00 AM - 8:30 AM	Breakfast (Café Ventanas)
8:30 AM - 11:00 AM	Steering Committee Meeting (location TBA)

ResNet 2007 Program Changes or Corrections

I) Additions to the Program Content After Printing

Presentation Session 2
Sunday June 24, 1:30 p.m.–2:30 p.m.
2e:Veni Vide Vista . . . I came, I saw . . . I supported!
Presenter(s)/Institutions: Kara L.Bilotta,
E-mail: kara.bilotta@tufts.edu
Format: Lecture
Theme: ResNet Operations
Location: IR/PS Gardner
Tufts University is not quite at the “I supported” level but, we certainly have had a journey with Microsoft’s newest operating system Vista. Come hear about our trials and triumphs along the way as we have battled with licensing & activation, testing and vendor timelines. As with any new operating system simply getting the infrastructure ready is not sufficient. People, both technical staff and clients, need to be primed as well. Regardless of your current relationship with Microsoft Vista this presentation will be both entertaining and ideally informative.

II) Corrections or Omissions (The Program Committee regrets these oversights):

Presentation Session 2 – Title Correction
Sunday June 24, 1:30 p.m.–2:30 p.m.
2d: Are You An Exceptional Manager? Do You Want To Be?
Presenter(s)/Institutions: David V. Ecker, Stony Brook University
E-mail: david.ecker@stonybrook.edu
Format: Lecture
Theme: Leadership and Management
Location: IR/PS - Robinson Auditorium
Description: Do you ever wake up at 5:00am and wonder, “What is wrong with me, why isn’t my team collaborating?” Do you sit at meetings and wonder why managers are so together and you are running from place to place? This session will attempt to answer these questions and more. We will explore what makes an exceptional manager and how an exceptional manager doesn't only look at the day to day but also the long term goals of the group. I will describe real life techniques that I find successful and how I utilize these techniques to improve my management style.

Presentation Session 5 – Description Change
Monday June 25, 11:00 a.m. – 12:00 p.m.
5d: The “E” in ResNET is for Education
Presenter(s)/Institutions: Jeremy Buenviaje, Chris Williams and Paul Kamen, UNC Chapel Hill
E-mail: Jeremy_buenviaje@unc.edu; chris_williams@unc.edu; paul_kamen@unc.edu
Format: Lecture
Theme: Education and Learning Technologies
Location: IR/PS – Gardner Room
Description: UNC-Chapel Hill’s ResNET (Residential Networking, Education, and Technology) program provides IT support and education for 8,300 on-campus residents. Over the last two years, they expanded their scope to include new technology and to focus on education in order to keep up with the rapidly changing IT environment. Each of their 50 student RCCs develop training classes to support and enhance the interaction of technology and community within the on-campus living environment. They cover a wide array of topics including computer maintenance, multimedia, educational applications, security, and many more. To be successful, they had to develop a defined workflow and focus on the following issues: (How do they entice students to attend a class that has no course credit? How can they provide a consistent, high-quality service to our customers? How do they coordinate 50 student RCCs to provide these services?) They will show why education is important in our environment and the specific logistics, workflow and tools that they use to make it successful.

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